Complaints

Every day, the federal officials of the FPS Chancellery of the Prime Minister are ready to assist you. They make every effort to provide you with good service.

However, if you are not satisfied with services under our jurisdiction, you can file a complaint via the form or by letter to the address mentioned on the Contact page.

The complaint coordinator will send you an acknowledgment of receipt. If your complaint is deemed admissible, it will be assigned a unique number. Within thirty days, you will receive a response and, as the case may be, a proposed solution, a correction...

Attention! A complaint is not an appeal. If you wish to overturn an administrative decision, you must file an appeal with the competent authority.